Shipping & Returns
Delivery times as per our freight providers are:
- Upper North Island two working days
- Lower North Island next working day
- South Island typically two – three working days dependent upon location
NB: Delivery times may vary from those stated due to unforeseen circumstances.
CONDITIONS OF SALE
1. PRICES: Whilst pricing is subject to change without notice, prices quoted at the order placement date will be honoured. Trade accounts incur a surcharge of 30% on listed wholesale prices.
2. FREIGHT: Unless otherwise agreed, freight is calculated by volume or weight as applicable. Future freight charges are subject to change.
3. PAYMENT: Unless otherwise agreed, to be made by the 20th of the month following date of invoice. Methods include direct credit or credit card via telephone.
4. TERMS: Refer to our terms and conditions of sale as previously agreed upon. Goods remain the property of Kerridge Group 2020 until paid in full.
5. RETURNS: All returns must be authorised by Kerridge Group 2020 as follows:
- Freight damages and shortages must be signed as damaged or short when the order is received, and notified within 24 hours of receipt of goods
- All other credit or replacement requests must be made within seven days of receipt of goods
- If defective goods are returned and no defect found, the freight costs will be incurred plus a $5 administration charge
- Product deemed to be shop-soiled/damaged will not be credited and will incur costs as per above
- Sales Reps will no longer collect any returns – please refer to ‘Return Procedure’
* Please Note: Exlcudes sheets, pillowcases, mattress and pillow protectors, duvet inners, toppers and pillows due to sanitary reasons.
6. RETURN PROCEDURE:
- Notify authorised returns to Kerridge Group 2020 via email: [email protected] or phone: NZ – 06 368 6866 extn 805
- Quote applicable invoice numbers, product codes and provide images via email/text where required
- Return of goods to be arranged
- Any associated return costs to be charged at Kerridge Group 2020 discretion
- Credits will be processed upon product return and subsequent authorisation
- Returns must be packaged suitably for safe transit. Goods returned as firsts for resale nust be in original packaging with orginial labelling.